jlivo Terms and Conditions

In these Terms, "jlivo", "we", "us" or "platform" refers to jlivo's online gaming service. "User", "you" or "member" refers to any person registered on or using this platform.

"Account" refers to the user's personal profile through which they can access all jlivo services. "Deposit amount" refers to funds added to the user's account, and "bonus" refers to promotional rewards.

These Terms and Conditions have been drawn up entirely with Bangladeshi users in mind. It is each member's responsibility to comply with the laws and regulations in force in Bangladesh.

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2.1 Age Requirement

To open an account and use jlivo services, a user must be at least 21 years old. Use of this platform by minors is strictly prohibited. If documents are requested to verify age, the member is required to provide them.

2.2 One Account Policy

Each person may operate only one account. Creating multiple accounts, using another person's account, or transferring an account is strictly prohibited. jlivo reserves the right to cancel any accounts found to be in breach of this policy.

2.3 Accuracy of Information

It is the member's responsibility to ensure that all information provided at registration is accurate, complete and kept up to date. Providing false or misleading information may result in the account being suspended or cancelled and any balance in the account being forfeited.

2.4 Account Security

It is entirely the member's responsibility to keep their login credentials (username and password) confidential. If unauthorised access is suspected, our support team must be notified immediately. jlivo will not be held responsible for any loss resulting from a failure to secure the account.

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3.1 Deposit Methods and Limits

jlivo currently accepts bKash, Nagad and Rocket for deposits. The minimum deposit amount for each method is ৳100. Deposits must be sent through the correct mobile banking channel and may take some time to appear in the account after the transaction is completed.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. However, withdrawals may be delayed during verification processes or if unusual activity is detected.

3.3 Verification

Before a withdrawal, jlivo reserves the right to verify identity and payment method. The member may be asked to submit a national identity card or other relevant documents. Withdrawal requests to third-party accounts will be refused.

3.4 Transaction Liability

jlivo will not be held responsible for any financial loss caused by an incorrect account number or information provided by the user during a deposit or withdrawal. It is the member's own responsibility to confirm that all details are correct before a transaction.

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4.1 Welcome Bonus

jlivo offers new members a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. Depositing ৳10,000 or more earns the maximum ৳8,000 bonus, giving a total balance of ৳18,000.

4.2 Wagering Requirements

To withdraw funds received as a bonus, wagering requirements must be met. This requirement is 10 times the bonus amount only, not the deposit amount. For example: receiving a ৳2,000 bonus requires wagering 10× that bonus = ৳20,000. After that, winnings earned from the bonus become withdrawable.

4.3 Bonus Abuse

If misuse of bonus benefits, claiming bonuses through multiple accounts, or any fraudulent activity is detected, the relevant bonus will be cancelled and the account may be suspended or closed.

4.4 Changes to Promotions

jlivo reserves the right to change, suspend or cancel any current bonus or promotional offer at any time. Details of new offers will be set out in the specific terms and conditions of each promotion.

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5.1 Fair Play Policy

jlivo follows a fair play policy. Games use a Random Number Generator (RNG) that keeps every outcome completely impartial and unpredictable. No member or third party can influence the outcome of a game.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Operating games through bots, automated software or any technical tools
• Collusion (working as a group to gain an advantage over other players)
• Intentionally exploiting any software error or bug
• Money laundering or any other illegal financial activity
• Harassing, threatening or insulting other members

Involvement in any of the prohibited activities listed above will result in permanent account cancellation and the relevant authorities may be notified if necessary.

5.3 Technical Issues

If a game is left incomplete due to a technical fault, disconnection or game interruption, jlivo will determine the outcome in accordance with its stored rules. In such situations, any claim relating to a bet or potential reward may not be accepted.

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jlivo's VIP program has four levels: Bronze, Silver, Gold and Platinum. A weekly cashback benefit is available at each level:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Members can gradually move up to higher levels through regular gaming activity and active participation on the platform. VIP benefits apply to active members only, and jlivo reserves the right to change the VIP structure at any time.

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jlivo takes responsible gaming very seriously. We believe gaming should be enjoyed for entertainment and should not be seen as a way to resolve financial difficulties.

If a member feels their gaming habits are getting out of control, they can contact our support team to set a temporary self-exclusion or account limit. For more information, please visit our Responsible Gaming page.

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All content displayed on the jlivo website — logos, designs, text, graphics, software — is the intellectual property of jlivo or its associated licensees. Reusing, copying or distributing any content without written permission is prohibited.

Game software belongs to the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) and each provider's own terms apply.

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jlivo gives the highest priority to protecting members' personal information. All transactions and communications are secured using SSL encryption technology. For details on how personal information is collected, used and stored, please visit our Privacy Policy page.

jlivo never sells members' personal information to third parties. However, information may be shared with relevant authorities for legal requirements, fraud prevention or security purposes.

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jlivo endeavours to ensure uninterrupted service as far as possible. However, jlivo will not be held responsible in the following circumstances:

• Internet disconnection or technical problems with a device
• Delays or failures by third-party payment gateways
• Force majeure events such as natural disasters, cyber attacks or government directives
• Loss caused by a member's own negligence or error

In any circumstance, jlivo's total liability will be limited to the amount deposited in the relevant member's account.

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11.1 jlivo's Rights

jlivo reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Breach of any clause of these Terms
• Suspected fraudulent or deceptive activity
• Suspected money laundering or any other illegal activity
• Direction from a legal authority
• Extended period of inactivity

11.2 Member's Rights

A member may request our support team to close their account at any time. It is possible to withdraw a valid balance before account closure, however any bonus for which wagering requirements have not been met will be cancelled.

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jlivo's support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

• 24/7 Live Chat — available directly within the platform
• Email: [email protected]

For any dispute or complaint, please contact our support team first. We will work toward a fair and prompt resolution.

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jlivo reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on the website after any change. Members may be notified by email or through the platform in the case of significant changes.

Continuing to use the platform after updated terms are published will be taken to mean the member has accepted the new terms.

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The applicable law will be followed in the interpretation and application of these Terms. In the event of a dispute, a resolution will first be sought through discussion. If no resolution is reached through discussion, the matter may be referred to a competent judicial authority.

If any clause of these Terms is found to be legally unenforceable, the remaining clauses will remain fully in force.

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These Terms and Conditions, the Privacy Policy and the Responsible Gaming guidelines together form the entire agreement between jlivo and the member. No verbal or written promises or discussions outside these documents are binding.