jlivo's Privacy Policy
This policy clearly explains how your personal information is collected, used, and protected.
Introduction & Overview
This Privacy Policy ("Policy") is issued by the jlivo platform ("Platform", "we", "us") and applies to all users ("you", "your") of our website jlivo.bar. The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what measures we take to protect your information.
jlivo believes that user privacy is a fundamental right. We are committed to maintaining the highest level of transparency in how we store and use your information. By reading this Policy, you will learn what rights you have over your personal information and how to contact us if you wish to raise any concerns.
Please read this entire Privacy Policy carefully before you begin using this Platform. Continuing to use the Platform means you have agreed to this Policy.
1What Information We Collect
When you create an account and use services on the jlivo platform, we may collect the types of information described below.
1.1 — Identity & Account Information
- Full name and username
- Email address
- Mobile number
- Date of birth (for age verification)
- Account creation date and time
1.2 — Financial & Transaction Information
All financial transactions on jlivo are processed through bKash, Nagad, and Rocket. In this process, we may collect:
- Mobile banking number (bKash / Nagad / Rocket)
- Transaction amount and date
- Transaction reference number (tracking ID)
- Deposit and withdrawal history
Note: We do not store any full payment card numbers, CVV codes, or bank account details.
1.3 — Technical & Usage Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on them
- Referral URL (the source from which you arrived at the site)
- Session cookies and local storage data
1.4 — Communication Information
When you contact our support team via live chat or email, the content of that conversation may be recorded. This is done for quality control and service improvement purposes.
2Purpose of Using Information
jlivo uses collected information only for the purposes listed below and under no circumstances is it used outside of these purposes.
2.1 — Service Operation & Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards, and promotional offers
- Delivering a personalized gaming experience
2.2 — Safety & Security
- Preventing fraud, deception, and unauthorized access
- Ensuring account security
- Identifying and reviewing suspicious transactions
- Enforcing the 21+ policy through age verification
2.3 — Improvement & Analytics
- Monitoring and improving platform performance
- Analyzing user experience
- Supporting the development of new games and features
- Identifying and resolving technical issues
2.4 — Communication & Support
- Sending important account updates and notifications
- Resolving your support requests
- Sending relevant promotional information (subject to your consent)
3Disclosure of Information to Third Parties
jlivo does not sell your personal information to any third party. However, certain information may be shared in the limited circumstances below:
3.1 — Service Provider Partners
We may work with trusted third-party service providers (payment processors, game providers, IT services). These partners are permitted to access only the limited information necessary to provide the required services and are obligated to comply with our privacy standards.
3.2 — Legal Obligations
In response to a legal claim, court order, or lawful request from a law enforcement authority, we may be required to disclose certain information. In such cases, we will only disclose information that is legally authorized.
3.3 — Business Transfer
If jlivo undergoes any business restructuring or transfer in the future, your information may form part of that process. In such a situation, we will notify you in advance and the new entity will be bound to maintain these same privacy standards.
Important: We do not share your information with third parties for any purpose other than those stated above. Your information is not sold or transferred to any third party for marketing or advertising purposes.
5Data Security Measures
jlivo follows the highest industry security standards to protect your personal information. Our security framework is as follows:
SSL Encryption
All data transmissions are secured by TLS/SSL encryption. Every piece of information exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.
Secure Data Storage
Sensitive information, including passwords, is stored in an encrypted format. No account password is stored in plain readable form.
Fraud Prevention
Automated monitoring systems are in place to detect suspicious activity and fraud. When unusual transactions or login attempts are identified, immediate action is taken.
Access Controls
Your information can only be accessed by authorized personnel for necessary reasons. All data access activity is monitored and logged.
No method of transmitting or storing data over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security. Keeping your account password confidential and not logging in from unfamiliar devices is also important for your own protection.
6Data Retention Period
jlivo retains your information only for as long as it is needed. When determining the retention period, we consider the following:
Active Account
While your account is active, all information necessary for service delivery is retained. Transaction history, gaming activity, and account settings are updated regularly during this time.
After Account Closure
Even after an account is closed, certain information may be retained for a defined period to fulfill legal obligations, resolve disputes, and prevent fraud. Once that period has passed, the information is securely deleted or anonymized.
Transaction Records
Financial transaction records are retained for a period determined by applicable laws and regulations. This information will be used only when required by law.
7Your Rights
As a jlivo user, you have the following rights over your own information. To exercise these rights, please contact our support team.
Right to Access Information
You can find out at any time what information jlivo holds about you. We generally respond to such requests as promptly as possible.
Right to Correct Information
If any of your information appears to be incorrect or incomplete, you may request a correction. We will update it following verification.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Opt Out of Marketing Communications
You may withdraw from promotional communications at any time. Essential notifications related to your account will continue.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request after verifying your identity.
8Minor Users
21+ Age Requirement
The jlivo platform is strictly for those aged 21 and above only. We do not knowingly collect information from any minor.
Every user's age is verified at the time of account registration. If an underage account is detected, it is immediately closed and the associated information is securely deleted.
If you believe a minor is using this platform, please notify us immediately. For more information about responsible gaming, please visit our Responsible Gaming page.
9Changes to This Policy
jlivo may update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or improvements to security standards.
Notification of Changes
If any significant changes are made, we will notify you via email or through a notification on the platform. You will be informed before any notable policy change, except for minor edits (spelling corrections, formatting changes).
Continued use of the platform after changes have been made will be considered as your agreement to the new policy. We recommend that you visit this page regularly and stay updated on any changes to the policy.
10Contact Us
If you have any questions, concerns, or complaints about this privacy policy, jlivo's support team is available 24/7. We provide support in both Bengali and English.
You can also learn about our other policies: Terms & Conditions • Responsible Gaming • FAQ